Warranty & Return Policy
PRODUCT WARRANTY POLICY
Warranty Coverage
We provide a 7-day replacement warranty for products with verified factory defects, starting from the date the item is received.
Warranty Terms
• Factory-defective items are eligible for a replacement or full refund if a replacement is unavailable.
• Items must be returned with the original packaging, accessories, and proof of purchase.
• The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper installation, or normal wear and tear.
Inspection
• All returned items will be inspected and tested.
• If a factory defect is confirmed, a replacement or refund (if no replacement is available) will be provided at no additional cost.
• If the item is found to be fully functional, the customer will be responsible for the back-and-forth shipping cost.
Warranty Period
• Warranty period coverage varies per brand.
• Warranty starts from your original purchase date (the date your order was delivered).
• Warranty after replacement: Coverage is based on your original purchase date (delivered date). Even after replacement, we follow the remaining duration of the original warranty.
Warranty will be void if:
• Product defect is caused due to accidents, transit damage, mishandling, or improper use.
• Product is tampered, repaired, modified, or repaired by an unauthorized service center.
• Product's serial number has been removed, altered, or defaced.
• Model name and serial number on the warranty card does not match the product, or if they are altered, removed, or mutilated.
Return & Exchange Policy
• Replacement of unit due to "change of mind" is not allowed.
• 'Change of mind' includes:
- Purchases you have made an error.
- Purchases that are not compatible or you no longer want.
• Shipping and other handling charges are non-refundable.
• If your order includes ‘free’ items, you must return all associated items to receive a full refund. The retail value of the free items and shipping charges will be deducted from your refund.
• For items past warranty period: - Shipping and handling fees are nonrefundable.
- Customer shoulders shipping fee.
Nonreturnable Items
• Opened consumable items (batteries, ink cartridges, film, papers, etc.).
• Special-order / Order-basis items.
• Underwater equipment that has been submerged.
Factory Defective or Damaged Items
Defective items may be repaired, exchanged, or refunded at our discretion for the same model or manufacturer's equivalent model.
IMPORTANT NOTES for Eligibility
• A receipt must be shown as proof of purchase to avail warranty.
• Defective items may be exchanged at our discretion for the same model or manufacturer's equivalent model.
• F8 Photo reserves the right to refuse the return and exchange.
• F8 Photo and our partner Authorized Service Centers reserve the right to judge and reject claims as per the above conditions.
How to Claim your Warranty?
Send us a Message
Our Technical Team will gladly assist you for any warranty concerns. You may send us a message on Facebook or click on the message bubble icon at the lower right part to Chat With Us. To assist you properly and to pull out your records immediately, kindly send us the following:
- Name
- Order Number
- Where you purchased: (Lazada/Shopee/FB/Tiktok)
- Item Issue
- Video